Your First Login After Signing Up
Your first login is a little different from every one after it, because the account is brand new and the casino still has to confirm who you are. Registration asks for your email address, a password, your name, date of birth and residential address. After that, you only need two things to sign in: the email and the password. There’s no separate username to remember.
What happens on that first visit
- Confirm your email by clicking the link the casino sends, if prompted.
- Log in with your email and password.
- Complete the age and identity check, ideally before your first deposit.
- Set your deposit limits while you’re thinking clearly, before any money goes in.
Identity checks usually need photo ID and a proof of address dated within the last 3 months, and they’re normally reviewed within 24 hours. Uploading clear images straight away means your first withdrawal won’t get held up later. Our licences and security guide explains why these checks exist.
Jot down which email address you used. A lot of login headaches come from trying a second address that has no account attached.
If you’re planning to claim the welcome offer, remember you opt in at the cashier with a first deposit of A$30 or more; the details are on the promotions page, and the terms summary covers the bonus rules. Ready to go? Open the casino and log in.
Setting Up Two-Factor Authentication
Two-factor authentication, or 2FA, is optional, but it’s the single best security upgrade you can make. With it on, a stolen or guessed password isn’t enough to get in, because every login also needs a six-digit code generated on your phone.
How to switch it on
- Install an authenticator app on your phone if you don’t already have one.
- Log in and open the security section of your account settings.
- Choose to enable two-factor login. A QR code appears on screen.
- Scan the QR code with the authenticator app. It will start showing a six-digit code that changes every 30 seconds.
- Enter the current code to confirm, and save any backup codes you’re given.
From then on, each login asks for the code after your password. The codes are time-based, so if one gets rejected, wait for the next and enter it quickly. If codes keep failing, make sure your phone’s clock is set automatically; drifting by a minute or two is enough to break them.
| Situation | What to do |
|---|---|
| New phone | Move the authenticator across before wiping the old one |
| Lost phone | Use a backup code, or contact live chat to verify your identity |
| Code rejected | Wait for a fresh code and check your phone’s time setting |
More security detail is on our licences page, code problems are covered in troubleshooting, and our review scores security overall. With 2FA sorted, sign in to your account.
Logging In on Mobile with Face ID
There’s no app to download. The casino runs in your phone’s browser on both iOS and Android, and the mobile site includes the full lobby, cashier and account settings. What makes it feel like an app is the home-screen shortcut, which turns the site into a progressive web app with its own icon.
Adding the shortcut
- iPhone and iPad (Safari): open the site, tap the Share button and choose Add to Home Screen.
- Android (Chrome): open the site, tap the three-dot menu and choose Add to Home screen or Install app.
Open the casino from that icon and log in once with your email and password. You can then turn on biometric login, so future visits use Face ID or your fingerprint rather than the password. If 2FA is on, the casino may still ask for a code on a new device or after a long break.
Biometric login is linked to the device. If someone else can unlock your phone with their face or fingerprint, they can open your account too, so keep your phone’s own unlock settings to yourself.
A few mobile habits save hassle. Keep your browser up to date, because older versions can struggle with live dealer streams, and steer clear of public Wi-Fi when you’re using the cashier.
The review scores the mobile experience 9.2 out of 10, the troubleshooting page covers games that won’t load, and the comparison shows how mobile play measures up. On your phone right now? Open the mobile site.
Forgotten Your Password?
A forgotten password is the most common login hiccup, and fixing it takes a couple of minutes as long as you can get into the email inbox linked to your account. Don’t keep guessing: five wrong attempts locks the account for 15 minutes, which only slows you down.
Resetting it step by step
- On the login screen, choose Forgot password.
- Enter the email address you registered with and submit.
- Open the email from the casino. If it hasn’t arrived after a few minutes, check your spam or promotions folder.
- Click the reset link. It stays valid for 30 minutes, after which you’ll need to request a new one.
- Choose a new password and sign in with it straight away.
If you request several links in a row, only the latest one works, so always use the newest email. A link that says it has expired nearly always means it’s older than 30 minutes or a newer one has replaced it.
Picking a stronger password
- Go long — ideally a phrase of three or four unrelated words.
- Never reuse a password from your email, bank or social media.
- Keep it in a password manager rather than a note on your phone.
No reset email at all? You might be using a different address from the one on the account. The troubleshooting guide covers missing emails, our security guide explains account protection, and the about page explains how we test these flows. Password sorted? Log back in.
Locked Out After Too Many Attempts
The casino locks an account for 15 minutes after five wrong password attempts. It’s a security measure, not a penalty, and it protects you from anyone trying to guess their way in. The lock lifts by itself; there’s nothing to pay and no need to contact anyone if you just wait it out.
What to do in the meantime
- Stop trying. More attempts during the lock won’t help and may extend the wait.
- Request a password reset if you’re unsure of the password. The 30-minute link still comes through during a lock.
- Check Caps Lock, your keyboard language and whether autofill is entering an old password.
- Make sure you’re using the email address you registered with.
| Message | Likely cause |
|---|---|
| Account temporarily locked | Five wrong passwords in a row; wait 15 minutes |
| Account suspended or restricted | Pending verification, a time-out or self-exclusion |
| Invalid code | Expired 2FA code or a phone clock out of sync |
When it isn’t the 15-minute lock
If the message mentions verification or a restriction rather than a temporary lock, waiting won’t fix it. You may need to upload a document, or a time-out or self-exclusion you set earlier may still be running. Those can’t be lifted early — that’s deliberate.
If you didn’t make those failed attempts yourself, change your password as soon as the lock lifts and turn on 2FA.
Our troubleshooting page covers restricted accounts, the terms summary explains time-outs, and the security guide covers 2FA. Lock lifted? Try logging in again.
Staying Safe: Spotting Phishing Attempts
Phishing is the main way casino accounts get hijacked. A message turns up looking official, it links to a convincing copy of the login page, and whatever you type goes straight to a stranger. The defence is mostly habit: always get to the casino your own way.
Warning signs
- An email, SMS or social media message asking you to log in to claim a prize or fix a problem.
- Urgent wording: your account will be closed, your winnings will be lost, act within the hour.
- A web address that’s almost right, with an extra letter, a hyphen or an odd ending.
- Requests for your 2FA code. Genuine staff never ask for it, by chat or by phone.
- Requests to send crypto to a wallet address that doesn’t appear in the real cashier. Deposit addresses only ever come from the cashier itself.
- Offers that don’t match the genuine ones, such as bonuses far above A$2,500 or “no ID needed” withdrawals.
Good habits
- Type the address yourself or use your own bookmark.
- Check for the padlock and the exact domain before entering a password.
- Keep 2FA on, so a stolen password alone is useless.
- Report dodgy messages to live chat, which answers around the clock.
If you think you’ve entered your details on a fake page, reset your password straight away from the genuine site and review your recent account activity.
The licences page shows how to confirm a real site, our promotions page lists the genuine offers so you can spot fakes, and the review covers support. Using your own bookmark? Log in safely.
Logging Out on Shared Devices
Closing a browser tab isn’t the same as logging out. On a shared laptop, a family iPad or a work computer, the next person to open the browser could land straight in your account with your balance and payment methods on screen. A proper logout takes two seconds and removes that risk.
How to log out properly
- Open your account menu in the top corner of the page.
- Choose Log out and wait for the login screen to appear.
- On a device that isn’t yours, clear the browser history and saved passwords as well.
Settings to avoid on shared devices
- Don’t tick remember me or let the browser save your password.
- Don’t add the home-screen shortcut or enable biometric login on a device other people use.
- Use a private or incognito window, which forgets the session once closed.
| Device | Recommended approach |
|---|---|
| Your own phone | Shortcut plus Face ID and 2FA |
| Family tablet | Private window, log out every time |
| Work or public PC | Don’t gamble on it at all |
Logging out is also a handy pause. If a session has run longer than you planned, ending it and walking away is easier than relying on willpower mid-game. Session reminders and reality checks can prompt you automatically. Our safer gambling section lists every tool, the terms summary covers account responsibility, and the troubleshooting page handles sign-in issues. On your own device? Sign in here.
