Your First Login After Sign-Up
The first time you log in is slightly different from every login after it, because the account is new and the casino still needs to confirm who you are. Registration asks for your email address, a password, your name, date of birth and home address. After that, you sign in with only two things: the email address and the password. There is no separate username to remember.
What happens on that first visit
- Confirm your email by clicking the link the casino sends you, if asked.
- Log in with your email and password.
- Complete the age and identity check. On UK accounts this must be done before any real-money play.
- Set your deposit limits while you are thinking clearly, before the first deposit.
Identity checks usually need a photo ID and a proof of address dated within the last 3 months, and they are normally reviewed within 24 hours. Uploading clear images straight away means your first withdrawal will not stall later. Our licences and security guide explains why these checks exist.
Write down which email address you used. Many login problems come from trying a second address that has no account attached to it.
If you plan to claim the welcome offer, remember that you opt in at the cashier with your first deposit of £20 or more; the details are on the promotions page, and the terms summary covers the bonus rules. Ready to start? Open the casino and log in.
Setting Up Two-Factor Authentication
Two-factor authentication, or 2FA, is optional, but it is the single best upgrade you can make to your account security. With it switched on, a stolen or guessed password is no longer enough to get in, because each login also needs a six-digit code generated on your phone.
How to turn it on
- Install an authenticator app on your phone if you do not already have one.
- Log in and open the security section of your account settings.
- Choose to enable two-factor login. A QR code appears on screen.
- Scan the QR code with the authenticator app. It starts showing a six-digit code that changes every 30 seconds.
- Type the current code to confirm, and save any backup codes you are offered.
From then on, every login asks for the code after your password. Codes are time-based, so if one is rejected, wait for the next and type it promptly. If codes keep failing, check that your phone's clock is set automatically; a drift of a minute or two is enough to break them.
| Situation | What to do |
|---|---|
| New phone | Move the authenticator to it before wiping the old one |
| Lost phone | Use a backup code, or contact live chat to verify your identity |
| Code rejected | Wait for a fresh code and check the phone's time setting |
More security detail is on our licences page, code problems are covered in troubleshooting, and our review scores security overall. With 2FA on, sign in to your account.
Logging In on Mobile with Face ID
There is no app to download. The casino runs in your phone's browser on both iOS and Android, and the mobile site carries the full lobby, cashier and account settings. What makes it feel like an app is the home-screen shortcut, which turns the site into a progressive web app with its own icon.
Adding the shortcut
- iPhone and iPad (Safari): open the site, tap the Share button and choose Add to Home Screen.
- Android (Chrome): open the site, tap the three-dot menu and choose Add to Home screen or Install app.
Launch the casino from that icon and log in once with your email and password. You can then enable biometric login, so later visits use Face ID or your fingerprint instead of typing the password each time. If you have 2FA switched on, the casino may still ask for a code on a new device or after a long gap.
Biometric login is tied to the device. If someone else can unlock your phone with their face or finger, they can open your account too, so keep your phone's own unlock settings personal.
A few mobile tips save trouble. Keep your browser updated, because older versions can struggle with live dealer streams. Avoid public Wi-Fi when using the cashier.
The review scores the mobile experience at 9.2 out of 10, the troubleshooting page covers games that will not load, and the comparison shows how mobile play stacks up. On your phone now? Open the mobile site.
Forgotten Your Password?
Forgetting a password is the most common login problem, and the fix takes a couple of minutes as long as you can reach the email inbox linked to your account. Resist the urge to keep guessing: five wrong attempts locks the account for 15 minutes, which only slows you down.
Resetting it step by step
- On the login screen, select Forgot password.
- Enter the email address you registered with and submit.
- Open the email from the casino. Check your spam or promotions folder if it is not in the inbox after a few minutes.
- Click the reset link. It is valid for 30 minutes, after which you need to request a new one.
- Pick a fresh password and use it to sign in immediately.
If you request several links in a row, only the newest one works, so always use the latest email. A link that says it has expired almost always means it is older than 30 minutes or a newer one has replaced it.
Choosing a better password
- Make it long, ideally a phrase of three or four unrelated words.
- Never reuse a password from your email, bank or social media.
- Store it in a password manager rather than a note on your phone.
No reset email at all? You may be using a different address from the one on the account. The troubleshooting guide covers missing emails, our security guide explains account protection, and the about page explains how we test these flows. Password sorted? Log back in.
Locked Out After Too Many Attempts
The casino locks an account for 15 minutes after five wrong password attempts. It is a security feature, not a penalty, and it protects you from anyone trying to guess their way in. The lock lifts on its own; there is nothing to pay and no need to contact anyone if you simply wait.
What to do while you wait
- Stop trying. Further attempts during the lock do not help and may extend the wait.
- Request a password reset if you are not sure of the password. The 30-minute link still arrives during a lock.
- Check Caps Lock, your keyboard language and whether autofill is entering an old password.
- Confirm you are using the email address you registered with.
| Message | Likely cause |
|---|---|
| Account temporarily locked | Five wrong passwords in a row; wait 15 minutes |
| Account suspended or restricted | Pending verification, a time-out or self-exclusion |
| Invalid code | Expired 2FA code or a phone clock out of sync |
When it is not the 15-minute lock
If the message talks about verification or restriction rather than a temporary lock, waiting will not fix it. You may need to upload a document, or a time-out or self-exclusion you set earlier may still be running. Those cannot be lifted early, by design.
If you did not make those failed attempts yourself, change your password as soon as the lock lifts and switch on 2FA.
Our troubleshooting page covers restricted accounts, the terms summary explains time-outs, and the security guide covers 2FA. Lock lifted? Try logging in again.
Staying Safe: Spotting Phishing Attempts
Phishing is the main way casino accounts are taken over. A message arrives that looks official, it links to a convincing copy of the login page, and whatever you type goes straight to a stranger. The defence is mostly habit: get to the casino your own way, every time.
Warning signs
- An email, text or social media message asking you to log in to claim a prize or fix a problem.
- Urgent language: your account will be closed, your winnings will be lost, act within the hour.
- A web address that is almost right, with an extra letter, a hyphen or an unusual ending.
- Requests for your 2FA code. Genuine staff never ask for it, by chat or by phone.
- Offers that break UK rules, such as bonus buys, wagering far above 10x or crypto deposits. A UK-licensed casino cannot offer them, so they point to a fake.
Good habits
- Type the address yourself or use your own bookmark.
- Check for the padlock and the exact domain before entering a password.
- Keep 2FA switched on, so a stolen password alone is useless.
- Report suspicious messages to live chat, which replies around the clock.
If you think you entered your details on a fake page, reset your password immediately from the genuine site and review recent account activity.
The licences page shows how to confirm a real site, our promotions page lists the genuine offers so you can spot fakes, and the review covers support. Using your own bookmark? Log in safely.
Logging Out on Shared Devices
Closing a browser tab is not the same as logging out. On a shared laptop, a family tablet or a work computer, the next person to open the browser may land straight in your account with your balance and payment methods on screen. A proper logout takes two seconds and removes that risk.
How to log out properly
- Open your account menu in the top corner of the page.
- Select Log out and wait for the login screen to appear.
- On a device that is not yours, clear the browser history and saved passwords as well.
Settings to avoid on shared devices
- Do not tick remember me or let the browser save your password.
- Do not add the home-screen shortcut or enable biometric login on a device other people use.
- Use a private or incognito window, which forgets the session when closed.
| Device | Recommended approach |
|---|---|
| Your own phone | Shortcut plus Face ID and 2FA |
| Family tablet | Private window, log out every time |
| Work or public PC | Avoid gambling on it altogether |
Logging out is also a useful pause. If a session has run longer than planned, ending it and stepping away is easier than relying on willpower mid-game. Session reminders and reality checks can prompt you automatically. Our safer gambling section lists every tool, the terms summary covers account responsibility, and the troubleshooting page handles sign-in issues. On your own device? Sign in here.
